Customer Satisfaction

We want you to be satisfied with your purchase. If for any reason you are not, you may return your product, with prior notice to Hasco, postage paid, within 30 days from the date on your invoice. If there is no defect in the product, and the return is not due to the fault of Hasco, the return may, at our discretion, be subject to a 15% restocking fee and all shipping charges (Hasco usually waives this charge, depending upon the circumstances). 

To return an item, call us at (866) 66-HASCO to obtain your Return Merchandise Authorization number (RMA#) so that your account may be credited (Or fax us at 936-634-4013) Failure to obtain an RMA# prior to returning any product, or failure to return the product within two (2) weeks from the RMA# issue date, will result in your product not being accepted for return. Please write us a note on a copy of your invoice and let us know why you are returning an item so we can speed your refund or exchange, and serve you better in the future.

                     'On Sale' Items 

Note: Although we do not know of any defects in our merchandise, occasionally an item may have a defect. We will make every attempt not to ship a defective item to you, but we cannot open and inspect every item we ship. Normally, when the item was purchased at our regular retail price, we will replace the item at no charge to the customer. However, due to the fact that most of our current sale prices are well below our cost, these sale items are being sold on an 'as is' basis. We will only replace sale items with major defects. Major defects are those defects which would detract from the value of the item such that it's worth would be less than the sale price at which it was sold. For example, minor dents and crushes in packaging will not be replaced, nor will missing or broken minor items such as hood pins, tethers, track bars, or other small items. Major defects, such as serious paint defects or broken/missing major body/chassis components,  will be corrected.

How to Return a Purchase

1. YOU MUST call (866) 66-HASCO to obtain a return material authorization number (RMA#). (Or fax us at (936) 634-2998). Write this RMA# on the outside of the box. Items returned for ANY reason without an RMA# will be returned to you without replacement, exchange, or refund.
2. Use the original shipping box and packing materials to ship the item back to us. Items damaged during return due to poor packaging with no external damage to the packing container will be the responsibility of the purchaser.
3. Note on a copy of your invoice the reason(s) for return, and state whether you want a refund, replacement, or exchange. Enclose this with your return.
4. For your protection, return the product via UPS, prepaid and insured, or U.S. Mail, prepaid and insured. Retain your UPS or Post Office receipt until you receive a refund, replacement, or exchange (you must send us a copy of the receipt for the return shipping charges to receive a reimbursement of your shipping charges). We are not responsible for returns not received by us.
5. Returns must be received within 14 days from the date of RMA, or they will be returned to you without replacement, exchange, or refund.

Orders are accepted through HASCO's online ordering service (preferred), by phone to (866) 66-HASCO, by Fax  to (936) 634-4013, or by mail (U.S. Postal Service). For online orders, a valid credit card must be provided as method of payment at the time of order placement, including the 3 digit code from the card signature panel. Your credit card will not be charged until the time of shipment. We use the Address Verification System on all credit card orders. This system checks whether both the name and address given with the order match those on file with the credit card company. The addresses must match for shipment of your order. Money orders and certified checks will be accepted for payment by mail. Orders for which payment is mailed to us after placement of order will only be held for 5 business days after date of order. Sorry, no personal checks, open accounts, or COD's.

Alcohol and tobacco-sponsored products will be sold only to persons twenty-one (21) years of age or older.

All International orders may be subject to a handling fee of $5.00 to cover the costs of submitting Customs paperwork. The actual purchase cost will be submitted on all Customs paperwork. An additional 1.5% of the total purchase amount may also be charged on credit card purchases to cover International credit card fees. All International orders will be shipped by USPS Airmail, insured.

All orders must be paid in U.S. Funds.

Orders are not billed to a credit card until the product is available to ship. It is still required that a credit card be verified as valid at the time of order placement. You must also give us the 3 digit code from the credit card signature panel. Purchasers must provide a correct billing address which matches the information the credit card issuer has on file. Failure to provide the appropriate and accurate credit card information may result in the purchaser's order not being processed and the entire order being placed on inactive status.

Credit cards which are rejected during processing may result in the purchaser's entire order being placed on inactive status. Orders may be reinstated only after authorization of the credit card transaction is received, provided stock is still available.

If payment cannot be charged to a purchaser's credit card, or if any of the purchaser's charges are returned for any reason, including chargeback, HASCO reserves the right to either suspend or terminate the purchaser's right to purchase from HASCO. The purchaser will be responsible for any chargeback fees incurred by HASCO. There will be a $5.00 fee on in-stock orders for all credit card declines due to lack of credit limit or due to your supplying HASCO with incorrect credit card numbers. (NOTE: Our web site does not authorize your credit card at the time of order placement.) This fee will be $10.00 each on all pre-ordered items if approval cannot be obtained or if the order is cancelled by the customer. This fee is to cover our costs to process the same order more than once and will be charged at the time we are provided with a valid method of payment for the order.

A purchaser who has three (3) or more credit card rejections may result in their purchases, and all related purchases, being placed on inactive status until credit-worthiness is re-established. HASCO reserves the right to terminate sales to any purchaser who is found not to have sufficient credit-worthiness to establish credit approval. Reinstatement will require all past debts to be resolved and any future payment of orders to be made by certified check or US Postal money order, as well as payment of a $20.00 processing fee.